Our services:

Assessment Center

One of the factors for success of an organization is its management’s real and accurate  assessment of employees’ potential, the business and the organization itself. By using the services of our Assessment Center, you will get:

  • Objective, valid and prognostic information;
  • Assessment of the competencies valid for the situation;
  • An idea how the assessed may act in a future situation.

The Assessment Center of Decision uses a wide variety of instruments such as questionnaires and tests validated and standardized for Bulgaria, such as BIP, MBTI, NEO-PI-R, PASSAT 2000.

Our professional consultants use different role plays, situational cases and questionnaires in order to make an objective assessment of the potential in the particular case.

Organizational Consultancy

  • Personnel selection

One of the key factors for success of a company is its personnel. We offer: position analysis, suitable methodology, selection of relevant sources for candidates’ recruitment, preparation of job posting, shortlisting of candidates and follow up interviews.

  • Preparation of introductory program for the employees

In order to have a fast and smooth adaptation process of the new employees we will prepare a schedule for their gradual introduction to the work process based on the company culture, mission, vision, values, the climate in the organization and its goals.

  • Testing of employees and preparation of psychological profiles.

If you want to get the best out of your employees we can offer you systemized information in the form of psychological profiles prepared in accordance with the relevant methodology, containing the strengths and weaknesses of the employees, their social engagement, their reactions in conflict situations, their self-esteem, etc.

  • Preparation of assessment system

The assessment system that our professional consultants will have tailor-made for you will help you get objective information for the level of  professional development of your employees. The system will include the following stages:

Preparation of assessment scale; preparation of all necessary documents; preparation of assessment process project, including time scale and duration of the separate interviews; testing of the project with a testing group from the team; assessment of the tests; implementation and execution of the assessment project.

  • Preparation of a motivation system

One of the main challenges facing the employers is how to motivate their employees so that they work more efficiently. In order to provide you with accurate information about your employees’ needs we will carry out interviews and will apply a suitable methodology. Based on the results from the interviews our consultants will prepare a list of recommendations that will help you choose the right direction for more successful organizational activities.

Trainings

  • Preparation of a small company project

The dynamics of the present business environment implies the necessity of continuous training and development of company employees regardless of the size of the organization.

One of the forms for team training and development is through preparation of a small company project. It is a form of flexible training, a kind of accompanying a project team.  It is based on the “learning by doing” principle through development of a real project proposed by the company.

The training may upgrade and strengthen existing knowledge and skills, but it may be also  applicable to the preparation of a future project team, in case of necessity of mobilizing key employees, upon implementation of a new company policy, etc.

The results from such training may be:  generation of creative stress, development of working style based on goals and results, flexible adaptation in situations of fast restructuring of the company resources, etc.

  • Presentation skills

In a business, not only the ideas and the quality services and products are of importance but also the ability to inspire people to follow you. That’s why the presentational skills are of such importance for any business!

The presentation skills training is based on exercises for development of skills for influential presentation of information before any audience. Different techniques and ways of presentations are taught, and the program may include:  first impression and establishment of contact with the audience, ways of structuring information, skills for answering questions, graphic preparation of the presentation, stress management during presentation, establishment of confident behavior and many other.

  • Conflict management

Conflict situations in a dynamic environment are not rare. The conflict management training is focused on the conflict analysis, the individual behavioral styles in a conflict situation, development of skills for management of intra-team and intra-personal conflicts, etc.

  • Customer relationship management

Customer relations are of crucial importance for having a successful and profitable company. The training helps in understanding the customer, optimization of customer service, effective communication, and all of these results in winning the customer loyalty!

  • Development of sales skills

For the sales professionals it is extremely important to have excellent communication skills. But in sales there is another very important thing – the ability to be a good listener, and in many situations the success if a deal depends namely on the ability of the sales person to be a good listener.

The training, prepared and presented by our professionals, improves the sales skills, presents the principles for preparation and execution of a successful deal, develops customer-oriented behavior as well as methods to recognize customer’s needs, offers strategies for marketing researches, and ways to deal with difficult customers.

  • The 5S Method
  • Organization and planning

Coaching

Coaching is a form of development in which a person called a coach supports the client in achieving a specific personal or professional goal by providing training, advice and guidance. This is the most modern form of development of people and organizations based on transformation of attitudes and behaviors. The coaching is suitable for taking key decisions, development of managerial competencies, changes in the professional realization, etc. The coach does not give a “recipe” how the customer should act – the coach is accompanying the customer by encouraging him to reach the right decisions for the certain situation.

HR Consultancy Trainings – FS Group